xMatters Releases Enhanced Platform For Targeted Notifications To IT Teams For Operational Continuity

xMatters Inc. today announces the latest release of its cloud platform for enterprise alerts and notifications. Designed to deliver notifications and messaging that enable business continuity and the availability of mission-critical applications, xMatters enables IT teams to alert key stakeholders of service disruptions, technical issues, external emergencies or other sources of business and technology interruption. The new release features enhanced collaboration functionality, an upgraded integration agent, improved mobile support and messaging capabilities as well as increased data quality. The xMatters platform enables enhanced communication between teams encountering an incident that threatens to disrupt day to day operations by enriching the quality of the user interface for collaboration and its attendant messaging capability as illustrated below:

The screenshot above illustrates an incident that requires attention and an accompanying message to a team member to take ownership of the event in question given the unresponsiveness of a different team member. The xMatters user interface provides a method for the responsive team member to elaborate on the chosen course of action by way of a comment that correspondingly updates the larger, background reporting dashboard featuring blue, green and red squares. As shown above, today’s release illustrates features the ability to add two-way, free text notes about an incident as it unfolds. In addition, customers can configure xMatters deployments to notify immediate team members, vendors, senior management and executives as deemed appropriate. Importantly, xMatters also delivers enhanced integrations between the xMatters cloud and on premise enterprise applications both behind and outside the purview of corporate security and enterprise firewalls. The integration of the xMatters cloud with on premise applications enables IT teams to configurae notifications from xMatters by configuring rules that automatically identify issues such as a database failure or anomalies in network traffic. The conjunction of the ability of the xMatters cloud to automate application integrations with its rich user interface for collaboration and messaging renders today’s release an especially valuable addition to the exploding space of business continuity software. Expect xMatters to build on its early traction in the targeted notification space, particularly as the larger market for cloud-based collaboration software deepens its footprint within the enterprise.